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Feedback and Reporting

FORMAL FEEDBACK

When we are appointed as the service provider, we will draft a Service Level Agreement  in relation to the scope of service and the fees.  Typically, these deliverables would apply:  

  • Monthly utilization reports
  • Detailed quarterly reports, comparative by quarter.
  • Annual report: comparative year-on-year.
  • Annual satisfaction surveys.
  • Response times
  • Quality assurance

REPORTING

Every interaction with our members – telephonic, face-to-face and electronic – is assimilated and processed that enables us to:
  • Monitor utilisation
  • Identify trends
  • Case manage
  • Assess risk
  • Measure satisfaction with service
  • Recommend solutions

CONFEDENTIALITY AND DISCLOSURE


We do NOT divulge any information about individuals to the client in the reporting. We respect privacy and guarantee confidentiality.

Contact Us

Contact us on:

86 Oxford Road, Houghton Estate | Johannesburg | 2198

Tel: +27 (0) 11 912 1014 / 19

0860 086 091

sms: 34341

Fax: 086 110 1451

lfw@lifeassist.co.za